FAQ

Welcome to our FAQ section! Here, you'll find answers to some of the most common questions about shopping with Vilnota. If you have any other inquiries, feel free to contact us.

1. What products does Vilnota offer?

At Velnotta, we offer a wide range of dog supplies to meet all your dog's needs and preferences. From nutritious dog food to comfortable accessories, our collection is designed to ensure your dog's happy and healthy life.

2. How can I place an order?

Placing an order is simple:

  1. Browse our online store to find the products you love.

  2. Select your desired items and add them to your cart.

  3. Proceed to checkout, where you'll provide your shipping and payment details.

  4. Review your order and submit it.

Once your order is confirmed, you'll receive an email with the details and tracking information.

3. What payment methods do you accept?

We accept various payment methods, including major credit and debit cards. For detailed information, please refer to our Payment Methods page.

4. How can I track my order?

After placing your order, you'll receive a confirmation email containing a tracking number and a link to monitor your shipment's status. You can also track your order by logging into your account on our website.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not, you can return eligible items within 30 days of delivery for a full refund or exchange. Please ensure the items are in their original condition and packaging. For more details, visit our Return Policy page.

6. Do you offer international shipping?

Currently, we offer shipping within the United States. We are exploring options for international shipping and will update our customers once it's available.

7. How can I contact customer support?

Our customer support team is here to assist you. You can reach us through the following methods: